Customer Background
A tier-1 general hospital in East China with over 3 million annual outpatient visits. Several departments still used paper charts to supplement EMR for bedside documentation not covered by the existing system, creating privacy and archival challenges.
Challenges Encountered
Hospital leadership required any new system to pass HIPAA-equivalent compliance review. Physicians had low adoption appetite for new technology with limited training windows. Prescription handwriting recognition needed to support Chinese medical terminology.
Penstar Solution
200 eNote Pro devices with secure clinical documentation workflows and tenant-isolated Penstar Cloud planning. Integrated with existing HIS via HL7 FHIR; prescription OCR tuned over two weeks of domain corpus. IT team uses Fleet Dashboard to monitor device encryption status.
Measurable Results
Three departments live within the 8-week pilot; medical record retrieval time reduced by 60%; prescription recognition accuracy at 98%; passed hospital information security committee review; included in annual procurement plan to scale to 500 devices.
“The secure clinical documentation workflow supported a tier-1 hospital pilot with zero security incidents. Physicians required virtually no training to get started.”
— Chen Ying, IT Director